Privacy Policy - Ehlanzeni Star School

Last Updated: February 5, 2026

Privacy at a Glance

We respect your privacy and handle your information responsibly. This policy explains what we collect, why we collect it, and the choices you have.

We only collect information needed to run admissions, learning, and support.
We do not sell your data.
You can request access, correction, or deletion of your information.

Important Notice

By using this platform you confirm that the information you submit is accurate and authorized. We are not responsible for issues caused by false, unauthorized, or fraudulent submissions.

1. Introduction

Welcome to Ehlanzeni Star School. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for our programs, or use our learning services.

This Privacy Policy is aligned with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect personal information you provide directly, or that is generated when you use our platform.

Identity & Contact

Name, ID number, email address, phone number, and address details required for admissions and account management.

Education & Enrollment

Grades, subjects, attendance type, and enrollment status needed to deliver academic services.

Account & Usage

Payments & Records

Payment status, references, and invoices where applicable. We do not store full card details; third‑party providers process payments.

Documents (Optional)

Supporting documents you choose to upload (e.g., IDs or proofs), stored only when provided.

Communications

Messages and support requests to help us respond to queries or resolve issues.

3. How We Use Your Information

To create and manage user accounts and student/teacher profiles.
To process admissions, enrollment, attendance, and academic services.
To send administrative and service‑related updates.
To provide support and resolve issues.
To secure the platform and prevent fraud or misuse.
To improve our services and reporting using aggregated, non‑identifiable data.

4. Sharing Your Information

We do not sell, trade, or rent personal information. We may share data only as needed with:

Service Providers: Trusted vendors that host, store, or process data on our behalf (e.g., cloud hosting, storage, email delivery).
Legal Obligations: Where required to comply with applicable law or a valid legal process.

5. Data Security

We use reasonable technical and organizational safeguards. While we work to protect your data, no online service can guarantee absolute security.

6. Data Retention

We keep personal information only as long as necessary for admissions, academic records, legal obligations, and legitimate operational needs. When data is no longer required, we delete or de‑identify it.

7. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal requirements. Contact us using the details below.

8. Children & Guardian Consent

For learners who are minors, a parent or legal guardian must provide consent where required by law.

9. External Links

Our website may contain links to external resources. We are not responsible for the content or privacy practices of third‑party websites.

10. Limitation of Responsibility

We are not responsible for issues caused by inaccurate, unauthorized, or fraudulent information provided by users, or for service interruptions caused by third‑party systems. Nothing in this policy limits any rights you may have under applicable law.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ehlanzeni Star School
15 Samora Machel Dr, Mbombela Central, Mbombela, 1200, 1201
Email: info@ehlanzenistarschool.co.za
Phone: +27 13 752 3017